{"id":184374,"date":"2026-10-12T16:04:07","date_gmt":"2026-10-12T09:04:07","guid":{"rendered":"http:\/\/192.168.52.37\/?page_id=184374"},"modified":"2026-10-12T16:04:08","modified_gmt":"2026-10-12T09:04:08","slug":"pengajuan-keberatan-informasi","status":"publish","type":"page","link":"https:\/\/farmalkes.kemkes.go.id\/en\/pengajuan-keberatan-informasi\/","title":{"rendered":"Pengajuan Keberatan Informasi"},"content":{"rendered":"<!-- Styling CSS Pendukung Prosedur Pengajuan Keberatan -->\n<style>\n  .pk-wrapper {\n    font-family: 'Poppins', sans-serif;\n    color: #333;\n    line-height: 1.6;\n    max-width: 1000px;\n    margin: 0 auto;\n    padding: 20px 15px;\n  }\n  .pk-hero-box {\n    background: #f6faf9;\n    border-radius: 12px;\n    padding: 30px 20px;\n    text-align: center;\n    margin-bottom: 35px;\n    border: 1px solid #e2ece9;\n  }\n  .pk-eyebrow-tag {\n    display: inline-block;\n    font-size: 0.85rem;\n    font-weight: 700;\n    color: #00a896;\n    letter-spacing: 1px;\n    text-transform: uppercase;\n    margin-bottom: 8px;\n  }\n  .pk-hero-box h1 {\n    font-size: 1.85rem;\n    font-weight: 700;\n    margin-bottom: 12px;\n    color: #1a252c;\n  }\n  .pk-hero-box p {\n    font-size: 0.98rem;\n    color: #555;\n    max-width: 680px;\n    margin: 0 auto;\n  }\n  .pk-intro-box {\n    margin-bottom: 35px;\n  }\n  .pk-intro-box h2 {\n    font-size: 1.5rem;\n    font-weight: 700;\n    color: #1a252c;\n    margin: 5px 0 10px 0;\n  }\n  .pk-reasons-card {\n    background: #ffffff;\n    border: 1px solid #e8ecef;\n    border-radius: 10px;\n    padding: 25px;\n    margin-bottom: 40px;\n    box-shadow: 0 4px 6px rgba(0,0,0,0.02);\n  }\n  .pk-reasons-list {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));\n    gap: 15px;\n    margin-top: 15px;\n  }\n  .pk-reason {\n    display: flex;\n    align-items: flex-start;\n    gap: 12px;\n    background: #f6faf9;\n    padding: 12px 15px;\n    border-radius: 8px;\n    border: 1px solid #e2ece9;\n  }\n  .pk-reason span {\n    font-weight: 700;\n    color: #00a896;\n    font-size: 1rem;\n    flex-shrink: 0;\n  }\n  .pk-reason p {\n    margin: 0;\n    font-size: 0.95rem;\n    color: #444;\n  }\n  .pk-timeline {\n    display: flex;\n    flex-direction: column;\n    gap: 20px;\n    margin-bottom: 40px;\n  }\n  .pk-timeline-item {\n    background: #ffffff;\n    border: 1px solid #e8ecef;\n    border-left: 4px solid #00a896;\n    border-radius: 8px;\n    padding: 20px;\n    display: flex;\n    gap: 20px;\n    align-items: flex-start;\n  }\n  .pk-timeline-marker span {\n    background: #00a896;\n    color: #fff;\n    font-weight: 700;\n    padding: 6px 12px;\n    border-radius: 6px;\n    font-size: 0.9rem;\n  }\n  .pk-timeline-meta {\n    font-size: 0.75rem;\n    font-weight: 700;\n    color: #00a896;\n    letter-spacing: 0.5px;\n    margin-bottom: 4px;\n  }\n  .pk-timeline-content h3 {\n    margin: 0 0 8px 0;\n    font-size: 1.15rem;\n    color: #1a252c;\n  }\n  .pk-timeline-content p {\n    margin: 0;\n    color: #555;\n  }\n  .pk-deadlines {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));\n    gap: 20px;\n    margin-bottom: 40px;\n  }\n  .pk-deadline-card {\n    background: #ffffff;\n    border: 1px solid #e8ecef;\n    border-radius: 10px;\n    padding: 25px;\n    text-align: center;\n    box-shadow: 0 4px 6px rgba(0,0,0,0.02);\n  }\n  .pk-deadline-highlight {\n    background: #f6faf9;\n    border-color: #00a896;\n  }\n  .pk-deadline-card span {\n    font-size: 0.8rem;\n    font-weight: 700;\n    color: #00a896;\n    letter-spacing: 0.5px;\n  }\n  .pk-deadline-card strong {\n    display: block;\n    font-size: 2.2rem;\n    color: #1a252c;\n    line-height: 1.1;\n    margin: 5px 0;\n  }\n  .pk-deadline-card b {\n    display: block;\n    font-size: 1rem;\n    color: #00a896;\n    margin-bottom: 10px;\n  }\n  .pk-deadline-card p {\n    margin: 0;\n    font-size: 0.9rem;\n    color: #666;\n  }\n  .pk-flow-section {\n    text-align: center;\n    margin-bottom: 40px;\n  }\n  .pk-flow-card {\n    background: #ffffff;\n    border: 1px solid #e8ecef;\n    border-radius: 10px;\n    padding: 20px;\n    box-shadow: 0 4px 6px rgba(0,0,0,0.02);\n    margin-top: 20px;\n  }\n  .pk-flow-image img {\n    width: 100%;\n    height: auto;\n    border-radius: 6px;\n  }\n  .pk-closing {\n    background: #00a896;\n    color: #ffffff;\n    border-radius: 10px;\n    padding: 25px 20px;\n    display: flex;\n    flex-wrap: wrap;\n    align-items: center;\n    justify-content: space-between;\n    gap: 15px;\n  }\n  .pk-closing h2 {\n    color: #ffffff;\n    font-size: 1.3rem;\n    font-weight: 700;\n    margin-bottom: 5px;\n  }\n  .pk-closing p {\n    margin: 0;\n    font-size: 0.95rem;\n    opacity: 0.95;\n  }\n  .pk-closing-stats {\n    display: flex;\n    gap: 15px;\n  }\n  .pk-closing-stats div {\n    background: rgba(255, 255, 255, 0.2);\n    border: 1px solid rgba(255, 255, 255, 0.4);\n    padding: 10px 15px;\n    border-radius: 8px;\n    text-align: center;\n  }\n  .pk-closing-stats strong {\n    display: block;\n    font-size: 1.4rem;\n    line-height: 1;\n  }\n  .pk-closing-stats span {\n    font-size: 0.75rem;\n    text-transform: uppercase;\n  }\n<\/style>\n\n<!-- Konten Utama (Prosedur Pengajuan Keberatan) -->\n<div class=\"pk-wrapper\">\n\n    <!-- Hero Header -->\n    <div class=\"pk-hero-box\">\n        <span class=\"pk-eyebrow-tag\">Layanan Informasi Publik<\/span>\n        <h1>Pengajuan Keberatan Informasi<\/h1>\n        <p>Panduan tahapan pengajuan keberatan atas pelayanan Informasi Publik di lingkungan Kementerian Kesehatan, termasuk alasan keberatan, batas waktu, dan tindak lanjutnya.<\/p>\n    <\/div>\n\n    <!-- Intro -->\n    <div class=\"pk-intro-box\">\n        <span class=\"pk-eyebrow-tag\">Tata Cara Pengajuan Keberatan<\/span>\n        <h2>Mekanisme keberatan atas pelayanan Informasi Publik<\/h2>\n        <p>Berdasarkan Peraturan Menteri Kesehatan Nomor 37 Tahun 2019 tentang Pedoman Pengelolaan Informasi Publik, pengajuan keberatan layanan informasi publik di Kementerian Kesehatan dilakukan melalui tahapan berikut.<\/p>\n    <\/div>\n\n    <!-- 7 Alasan Keberatan -->\n    <section>\n        <div class=\"pk-reasons-card\">\n            <span class=\"pk-eyebrow-tag\">Alasan Pengajuan<\/span>\n            <h3 style=\"margin-top:5px; font-size:1.25rem;\">7 Dasar Pengajuan Keberatan<\/h3>\n            <p style=\"color:#666; font-size:0.95rem;\">Pengajuan keberatan kepada Atasan PPID disampaikan secara tertulis apabila terjadi hal-hal berikut:<\/p>\n            \n            <div class=\"pk-reasons-list\">\n                <div class=\"pk-reason\">\n                    <span>01<\/span>\n                    <p>Penolakan atas permohonan Informasi Publik.<\/p>\n                <\/div>\n                <div class=\"pk-reason\">\n                    <span>02<\/span>\n                    <p>Tidak disediakannya Informasi yang Wajib Disediakan dan Diumumkan Secara Berkala.<\/p>\n                <\/div>\n                <div class=\"pk-reason\">\n                    <span>03<\/span>\n                    <p>Tidak ditanggapinya permohonan Informasi Publik.<\/p>\n                <\/div>\n                <div class=\"pk-reason\">\n                    <span>04<\/span>\n                    <p>Permohonan Informasi Publik ditanggapi tidak sebagaimana yang diminta.<\/p>\n                <\/div>\n                <div class=\"pk-reason\">\n                    <span>05<\/span>\n                    <p>Tidak dipenuhinya permohonan Informasi Publik.<\/p>\n                <\/div>\n                <div class=\"pk-reason\">\n                    <span>06<\/span>\n                    <p>Pengenaan biaya yang tidak wajar.<\/p>\n                <\/div>\n                <div class=\"pk-reason\" style=\"grid-column: 1 \/ -1;\">\n                    <span>07<\/span>\n                    <p>Penyampaian Informasi Publik yang melebihi waktu yang diatur dalam peraturan perundang-undangan.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- Tahapan Proses \/ Timeline -->\n    <section>\n        <span class=\"pk-eyebrow-tag\">Tahapan Proses<\/span>\n        <h2 style=\"font-size:1.5rem; margin-bottom:20px;\">Prosedur Setelah Keberatan Diajukan<\/h2>\n\n        <div class=\"pk-timeline\">\n            <!-- Step 1 -->\n            <div class=\"pk-timeline-item\">\n                <div class=\"pk-timeline-marker\"><span>01<\/span><\/div>\n                <div class=\"pk-timeline-content\">\n                    <div class=\"pk-timeline-meta\">BATAS PENGAJUAN<\/div>\n                    <h3>Ajukan keberatan<\/h3>\n                    <p>Pengajuan keberatan dilakukan paling lambat <strong>30 (tiga puluh) hari kerja<\/strong> sejak diterimanya respons atas permohonan Informasi Publik atau sejak berakhirnya jangka waktu pemberian respons.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- Step 2 -->\n            <div class=\"pk-timeline-item\">\n                <div class=\"pk-timeline-marker\"><span>02<\/span><\/div>\n                <div class=\"pk-timeline-content\">\n                    <div class=\"pk-timeline-meta\">PENCATATAN<\/div>\n                    <h3>Keberatan dicatat dan diberikan bukti<\/h3>\n                    <p>Petugas Informasi mencatat pengajuan keberatan dalam buku register layanan informasi publik dan memberikan tanda bukti penerimaan keberatan kepada Pemohon.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- Step 3 -->\n            <div class=\"pk-timeline-item\">\n                <div class=\"pk-timeline-marker\"><span>03<\/span><\/div>\n                <div class=\"pk-timeline-content\">\n                    <div class=\"pk-timeline-meta\">TANGGAPAN ATASAN PPID<\/div>\n                    <h3>Tanggapan tertulis<\/h3>\n                    <p>Atasan PPID wajib memberikan tanggapan tertulis atas keberatan dalam jangka waktu paling lambat <strong>30 (tiga puluh) hari kerja<\/strong> sejak diterimanya keberatan.<\/p>\n                <\/div>\n            <\/div>\n\n            <!-- Step 4 -->\n            <div class=\"pk-timeline-item\">\n                <div class=\"pk-timeline-marker\"><span>04<\/span><\/div>\n                <div class=\"pk-timeline-content\">\n                    <div class=\"pk-timeline-meta\">TINDAK LANJUT<\/div>\n                    <h3>Pengajuan sengketa informasi<\/h3>\n                    <p>Dalam hal Atasan PPID tidak memberikan tanggapan dalam waktu 30 hari kerja, Pemohon dapat mengajukan sengketa informasi ke Komisi Informasi sesuai dengan ketentuan peraturan perundang-undangan.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- Ringkasan Batas Waktu -->\n    <section class=\"pk-deadlines\">\n        <div class=\"pk-deadline-card\">\n            <span>BATAS PENGAJUAN<\/span>\n            <strong>30<\/strong>\n            <b>Hari Kerja<\/b>\n            <p>Sejak diterimanya respons atau berakhirnya jangka waktu pemberian respons permohonan.<\/p>\n        <\/div>\n\n        <div class=\"pk-deadline-card pk-deadline-highlight\">\n            <span>TANGGAPAN ATASAN PPID<\/span>\n            <strong>30<\/strong>\n            <b>Hari Kerja<\/b>\n            <p>Batas waktu paling lambat memberikan tanggapan tertulis atas keberatan yang diterima.<\/p>\n        <\/div>\n    <\/section>\n\n    <!-- Flowchart Visual -->\n    <section class=\"pk-flow-section\">\n        <span class=\"pk-eyebrow-tag\">Alur Visual<\/span>\n        <h2>Lihat Prosedur dalam Flowchart<\/h2>\n        <p style=\"color:#666;\">Keseluruhan proses pengajuan keberatan disajikan secara visual di bawah ini:<\/p>\n        \n        <div class=\"pk-flow-card\">\n            <div class=\"pk-flow-image\">\n                <img decoding=\"async\" src=\"https:\/\/farmalkes.kemkes.go.id\/wp-content\/uploads\/2026\/10\/keberatan.png\" alt=\"Flowchart Tata Cara Pengajuan Keberatan Informasi Publik\">\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- Penutup -->\n    <div class=\"pk-closing\">\n        <div>\n            <h2>Perhatikan Batas Waktu Setiap Tahapan<\/h2>\n            <p>Pastikan pengajuan keberatan dilakukan dalam jangka waktu yang ditentukan dan simpan tanda bukti penerimaan sebagai dokumentasi.<\/p>\n        <\/div>\n        <div class=\"pk-closing-stats\">\n            <div>\n                <strong>30<\/strong>\n                <span>Hari Pengajuan<\/span>\n            <\/div>\n            <div>\n                <strong>30<\/strong>\n                <span>Hari Tanggapan<\/span>\n            <\/div>\n        <\/div>\n    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